Our helpdesk is always available when you call needing assistance, with a friendly professional voice on the end of the phone, we will go through your problems at your speed. 

It is worth checking out our FAQ page first, just to see if your suffering from a common, easy to fix issue.

Our helpdesk has different levels of support to handle different types of questions.

Level 1 – The first level of the helpdesk deals with commonly asked questions and support calls.  If you can’t be talked through an issue then our advisors can use there remote access software to dial into your PC and fix the issues directly.  This is with no security breach to your network and it is visible to you at all times, allowing you to terminate it whenever you want.
If the issue can still not be fixed then it can be escalated to a higher level, as well as keeping your IT manager up to date at all times.

Level 2 – The second level team deal with desktop support issues, this usually involves getting a visit from one of desktop engineers who are qualified in providing hardware and software support on site.

Level 3 – The third level team are experts within network infrastructure.  When things get really complicated the third level team is on hand to deal with it.  This would usually involve dealing with your servers, networks and internet related issues.  This can involve remote access work or visits to site, dependent on the scale of your issues

With this support structure in place Tek4Net are well equipped to handle your IT issues as and when required, no matter what the problem.