When you need expert support services to assist your current IT department, our complementary support gives you exactly the cover you need, where and when you need it. This comprehensive and flexible offering includes the following services from Tek4net;

Monitoring & managing your entire infrastructure
We can deploy our network management software to provide us with a real time analysis of the performance of your systems. It will also alert us to any potential issues before they arise. Our software monitors all networked devices, including servers, PCs, printers, routers, switches, firewalls and all server-based software.

Telephone support & instant access to our technical team
You will have access to our helpdesk, which is staffed by Microsoft Certified Professionals, between the hours of 8:30am and 5:30pm, and instant access to our senior network engineer for any critical issues.

Holiday & sickness cover so your systems are always supported
If your IT staff are away, we can ensure that your systems are supported and managed with the same care and diligence as if they were still there, by providing a mix of onsite engineer days and access to the Tek4net helpdesk for your users.

Onsite support with no call out fees
We are aware that some support issues either can’t be resolved remotely or are completed faster with an onsite visit, but unlike our competitors there are no additional on site charges or travel costs for engineer call outs. All support, be it onsite, telephone and remote, is included within your fixed monthly fee.

Helping you define your IT road map
Regular site visits and meetings with your IT team and management are included within each contract, to ensure your systems are running at optimum levels and your IT strategy is defined.