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Outsourced Support
Highlights
- Virtual IT Department to
manage & monitor your network
- Instant access to your
dedicated helpdesk team
- Annual review of your
systems to provide an IT Road
Map
- Fully inclusive contracts
covering site visits and
complete support
- Regular site visits for
routine systems maintenance and
support
- Warranty management for all
equipment
Whether you feel your
organisation isn't large enough for your own
internal IT department, or you just want to
take away the headache of managing your IT
infrastructure, our outsourced support
package includes the following services from
Tek4net;
Managing your
system resolving faults before they cause
problems
We can deploy our network
management software to provide us with a
real time analysis of the performance of
your systems. It will also alert us to any
potential issues before they arise. Our
software monitors all networked devices,
including servers, PCs, printers, routers,
switches, firewalls and all server-based
software.
Direct
access to our own virtual helpdesk
All users have direct access to our
helpdesk, which is staffed by Microsoft
Certified Professionals (MCPs), who are
currently closing 86% of all calls.
Remote support
providing rapid resolution of user’s issues
Not only are we able to take
control of users PCs but we are also able to
perform routine tasks such as changing the
registry without disturbing the user. We
have the ability to remotely control your
PC/Laptop, no matter whether you are
connected to the corporate network or
working from home.
Onsite support without
any additional charges
We are aware that some support
problems can’t be resolved remotely with an
onsite visits but unlike our competitors
there are no additional charges or travel
costs for engineer call outs. All support,
be it onsite, telephone and remote, is
included within your fixed monthly fee.
Management meetings to
define your IT strategy
As your 'virtual' IT department it
is imperative that we fully understand your
business needs, so we incorporate regular
site visits with your technical account
manager and business account manager to
ensure your systems are managed well and
your IT strategy is defined.
Contact Tek4net for more information |
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Your own full time IT manager
always on hand to help with any problem |
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A friendly
voice on the
end of the
phone to go
through your
problems at
your speed
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Tek4net work with you to provide fast and
efficient network solutions for your company.
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